.....running checks and scans on the terminal as we speak.
Nhan Tran
Network Specialist
BIS Computer Solutions, Inc.
O: 800.929.5589 x119
C: 818.275.1184
NhanT@biscomputer.com
biscomputer.com
Network Specialist
BIS Computer Solutions, Inc.
O: 800.929.5589 x119
C: 818.275.1184
NhanT@biscomputer.com
biscomputer.com
Cort,
I am heading on site. I am about 15 mins away.
Nhan Tran
Network Specialist
BIS Computer Solutions, Inc.
O: 800.929.5589 x119
C: 818.275.1184
NhanT@biscomputer.com
biscomputer.com
Network Specialist
BIS Computer Solutions, Inc.
O: 800.929.5589 x119
C: 818.275.1184
NhanT@biscomputer.com
biscomputer.com
Checking in...
I have to go to Bakersfield for a meeting. If you need someone local to restart anything. Please call Nate.
I just remote restarted the server waiting to get back into it.
Nhan Tran
Network Specialist
BIS Computer Solutions, Inc.
O: 800.929.5589 x119
Network Specialist
BIS Computer Solutions, Inc.
O: 800.929.5589 x119
C: 818.275.1184
NhanT@biscomputer.com
biscomputer.com
biscomputer.com
On Jan 19, 2016, at 9:00 AM, Cort Colbert <cort@phbsonline.com> wrote:
Let me know if you need me to restart anything from here.
--Cort ColbertPacific Health Billing Services805-522-9274
This document may contain information covered under the Privacy Act, 5 USC 552(a), and/or Health Insurance Portability and Accountability Act (PL104-191) and its various implementing regulations and must be protected in accordance with those provisions. Healthcare information is personal and sensitive and must be treated accordingly. If this correspondence contains healthcare information it is being provided to you after appropriate authorization from the patient or under circumstances that do not require patient authorization. You, the recipient, are obligated to maintain it in a safe, secure, and confidential manner. Redisclosure without additional patient consent or as permitted by law is prohibited. Unauthorized redisclosure or failure to maintain confidentiality subjects you to appropriate sanction. If you have received this correspondence in error, please notify the sender at once and destroy any copies you have made.
From: Nhan Tran <NhanT@biscomputer.com>
Sent: Tuesday, January 19, 2016 8:44 AM
To: Cort Colbert
Cc: Deanna Eads; Phil Albanese; Ana Olivos; Nathan Colbert; Laurette Harris; BIS Support
Subject: Re: URGENT - Terminal AccessCort,
I am unable to restart the terminal services remotely. It is not responding for me. I may need to restart the production server itself where the terminal is sitting on. Let me know when it is clear to do so.
Nhan Tran
Network Specialist
BIS Computer Solutions, Inc.
O: 800.929.5589 x119C: 818.275.1184
On Jan 19, 2016, at 8:35 AM, Cort Colbert <cort@phbsonline.com> wrote:
Yes everyone is accessing Lytec and Medisoft directly.
Terminal is the issue.
--Cort ColbertPacific Health Billing Services805-522-9274
This document may contain information covered under the Privacy Act, 5 USC 552(a), and/or Health Insurance Portability and Accountability Act (PL104-191) and its various implementing regulations and must be protected in accordance with those provisions. Healthcare information is personal and sensitive and must be treated accordingly. If this correspondence contains healthcare information it is being provided to you after appropriate authorization from the patient or under circumstances that do not require patient authorization. You, the recipient, are obligated to maintain it in a safe, secure, and confidential manner. Redisclosure without additional patient consent or as permitted by law is prohibited. Unauthorized redisclosure or failure to maintain confidentiality subjects you to appropriate sanction. If you have received this correspondence in error, please notify the sender at once and destroy any copies you have made.
From: Nhan Tran <NhanT@biscomputer.com>
Sent: Tuesday, January 19, 2016 8:25 AM
To: Cort Colbert
Cc: Deanna Eads; Phil Albanese; Ana Olivos; Nathan Colbert; Laurette Harris; BIS Support
Subject: Re: URGENT - Terminal AccessOk, i was checking Lytec directly remoting in directly from live.phbsonline.com. See if anyone can go in that way. In the meantime I will checkterminal.phbsonline.com.
Nhan Tran
Network Specialist
BIS Computer Solutions, Inc.
O: 800.929.5589 x119C: 818.275.1184
On Jan 19, 2016, at 8:23 AM, Cort Colbert <cort@phbsonline.com> wrote:
No one here is able to get in.
Cort,
Is everyone able to get in?? I just checked the terminal signing into the admin account and was able to get in. If y'all are able to get in, did you know what time roughly y'all were able to get in??
Nhan Tran
Network Specialist
BIS Computer Solutions, Inc.
O: 800.929.5589 x119C: 818.275.1184
On Jan 19, 2016, at 6:44 AM, Cort Colbert <cort@phbsonline.com> wrote:
Nhan/Phil,
Terminal services is failing to connect this morning (both offices). Can you have someone look in to this ASAP? We will need to get this back up and running before 7:45am if possible.
Thank you,
--Cort ColbertPacific Health Billing Services805-522-9274
This document may contain information covered under the Privacy Act, 5 USC 552(a), and/or Health Insurance Portability and Accountability Act (PL104-191) and its various implementing regulations and must be protected in accordance with those provisions. Healthcare information is personal and sensitive and must be treated accordingly. If this correspondence contains healthcare information it is being provided to you after appropriate authorization from the patient or under circumstances that do not require patient authorization. You, the recipient, are obligated to maintain it in a safe, secure, and confidential manner. Redisclosure without additional patient consent or as permitted by law is prohibited. Unauthorized redisclosure or failure to maintain confidentiality subjects you to appropriate sanction. If you have received this correspondence in error, please notify the sender at once and destroy any copies you have made.
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