PMR 11019,227,000 RDK DISTRIBUTING CO LLC (George)

Dear Nhan Tran,

Regarding PMR number, 11019,227,000, the support for (STERLING GENTRAN:DIRECTOR 550) you are using, can not be located with your customer
number. Additional research has been conducted, and no support can be found. Please provide proof of support, such as:

a valid customer number

a copy of a purchase invoice

a copy of a contract

Support shows that it had expired on 10/30/2015.

If you do not have proof of support, or do not have valid support for the product, you may purchase support through your sales representative,
Business Partner, or by contacting IBM Global Technology Services Sales at 888-426-4343, or Shop IBM at 1-800-746-7426.

We look forward to hearing from you.

Sincerely,

Danny George
Software Customer Assistance Team
Phone: 1-800-426-8741 Opt 4
Fax: 1-800-426-2744
email: SCET@us.ibm.com