PMR 11019,227,000 RDK DISTRIBUTING CO LLC (George)

Dear Robert Kenney,

Thank you for contacting IBM for your software needs. Unfortunately, after 3 attempts, we have been unsuccessful at reaching you. Regarding your PMR, no support is found for (STERLING GENTRAN:DIRECTOR 550). Unfortunately, your PMR can not be routed to technical support without a valid contract in place. You can contact your sales representative, Business Partner, or call ShopIBM at 1-800-746-7426, for assistance with your software support purchasing needs.

I will close your PMR, however, once you have purchased your contract, you can call 1-800-426 7378 to open a PMR, or create your PMR
electronically via the Service Request Tool. To open your PMR electronically, please go to www.ibm.com/software/support.

Sincerely,

Danny George
Software Customer Assistance Team
Phone: 1-800-426-8741 Opt 4
Fax: 1-800-426-2744
email: SCET@us.ibm.com