TelePacific Customer Update - Resolved Ticket -HD0000002316275 - BIS COMPUTER SOLUTIONS

Status: Resolved

Company Name : BIS COMPUTER SOLUTIONS

Category: DATA

Type: Packet Loss

Item: Packet Loss

Summary: 3/10 - TPAC dispatch

Create Time: 03/09/16 14:17:08

Street: 2428 FOOTHILL BLVD

City: LA CRESCENTA

State: CA

Resolved: 03/14/16 15:14:40

MTTR Issue Resolved:

Total Down Time: 0:00:00

Problem Owner: Customer

Root Cause: Firewall

Solution Summary: Troubleshot the trouble back to the customer's Watchguard firewall. Customer replaced it resolving his inability to route out of the EOC circuit. 3/9/16 9:35pm central