Re: Case PAE631217

Dear Phil,

Thank you very much for contacting our technical support.

The username and password for the administrative user of PRTG is "prtgadmin" by default. If this does not work, you can open the PRTG Administrator Tool ("http://www.paessler.com/manuals/prtg/prtg_server_administrator") on the machine running PRTG and change the password below the "Administrator" tab. Afterwards you can change the password for the user here: "Setup > System Administration > User Accounts"

With kind regards / Mit freundlichen Gruessen

Felix Saure
Support Team, Paessler AG
support@paessler.com


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Paessler AG - The Network Monitoring Company
Bucher Strasse 79a, D-90419 Nuremberg, Germany
http://www.paessler.com - mailto:sales@paessler.com
Registration (Eintragung): Amtsgericht Nuremberg HRB 23757
Vorstand/Executive Board: Dirk Paessler, Dr. Marc Rössel, Christian Twardawa
Aufsichtsratsvorsitzender/Chairman of the Supervisory Board: Dr. Heinz Raufer


-----Original Message-----
From: "support@biscomputer.com" <support@biscomputer.com>
Reply-To: "support@biscomputer.com" <support@biscomputer.com>
Date: Wed, 9 Dec 2015 22:11:37 +0100
To: "Paessler Support Ticket System" <tickets@paessler.com>
Subject: Case PAE631217

>Can't access account / Can't login to software
>================================================================
>
>I can't seem to login to our trail software. We tried all known user names / passwords.
>
>Cheers,
>Phil
>(818) 434-9705
>
>----------------------------------------------------------------
>Name: Phil Albanese
>Ticket Email: support@biscomputer.com
>Purchase Email: bisasdt@gmail.com
>Version:
>----------------------------------------------------------------
>
>BISUser: None
>ResellerEmployee: None
>Reseller: None