Thursday, February 25, 2016

Addressed Case Ref No. 4576874

Dear Spayde, Erik MD,

This case # 4576874 has been taken care of and is being placed on an iClose status for your review and confirmation for the coming 5 days. In case you need any further assistance, please feel free to reactivate this case within the coming 5 days. If the issue is resolved to your satisfaction no further action is required from you and the case will auto close itself after the 5 days. Thank you.

Following is the resolution

#Spoke to Nhan and took connection to Computer:PHBS-DC
-->Not able to login into eClinicalWorks getting error "This device is not authorized for eClinicalWorks".
-->Opened the configuration file of eClinicalWorks.
-->Added the newinstall tag and set it to 'yes' in the configuration.xml file
-->Asked Nhan to login and check.
-->He was able to login.
-->Issue resolved.
-->Gave permission to close the case.

#Confirmation to close the case given by:Nhan
#Connection and application closed:yes


eClinicalWorks has posted Patient Safety Advisory.Please log on to https://my.eclinicalworks.com to review it.



Sincerely,
Customer Satisfaction Dept.
eClinicalWorks
508-475-0450
Posted by at

6 comments:

  1. UnknownSeptember 21, 2017 at 5:49 AM

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    ReplyDelete
  2. mg1199420November 13, 2019 at 6:30 AM

    do you have the exact syntax of the new line and where it goes?

    ReplyDelete
    Replies
    1. 1stTimeFatherAugust 10, 2020 at 7:02 AM

      Hi,

      I just ran into this problem, given the date of your question. I hope you found the answer. I just tried it and it seems if you place it like this it works.

      I placed the syntax in a new line right after another syntax. so basically on its own line below a syntax.

      yes

      Delete
  3. 1stTimeFatherAugust 10, 2020 at 7:02 AM

    yes

    ReplyDelete
  4. 1stTimeFatherAugust 10, 2020 at 7:02 AM

    It doesnt seem to want to copy < newinstall > yes < / newinstall >

    ReplyDelete
  5. 1stTimeFatherAugust 10, 2020 at 7:03 AM

    I placed spaces between symbols, you have to remove the spaces it is all together from < until the last > NO SPACES

    ReplyDelete

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