RE: 11019,227,000 - GDW / Change comm profile

Mike,

 

The aircard is the Verizon Home 4G LTE Router

 

http://www.verizonwireless.com/home-office-solutions/4g-lte-broadband-router-with-voice/

 

Speeds in his area:

Ping:  32ms

DL:  6MB

UL:  .4MB

 

His file size on average is about 10kb

 

 

 

 

 

Nhan Tran
Network Specialist
BIS Computer Solutions, Inc.
O: 800.929.5589 x119
C: 818.275.1184
NhanT@biscomputer.com
biscomputer.com

 

From: Mike Thompson [mailto:tmichael@us.ibm.com]
Sent: Friday, February 26, 2016 5:34 AM
To: BIS Support <BISS@biscomputer.com>
Subject: RE: 11019,227,000 - GDW / Change comm profile

 

If the opportunity presents itself, we would really be interested in some specifics of that installation.

What model Aircard?

What service?

What is download and upload speeds as determined by a utility like http://www.speedtest.net/?test-2

And finally, what size documents is this customer normally sending/receiving? ~4KB?

Thanks!

- Mike


Michael E. Thompson
Sterling Gentran Director Support
IBM Austin, Texas, USA
Email: tmichael@us.ibm.com


BIS Support ---02/25/2016 17:47:29---Aircard is working fantastic!! Very fast and stable!! Nhan Tran

From: BIS Support <BISS@biscomputer.com>
To: Mike Thompson/Austin/IBM@IBMUS, BIS Support <BISS@biscomputer.com>
Date: 02/25/2016 17:47
Subject: RE: 11019,227,000 - GDW / Change comm profile

---

Aircard is working fantastic!! Very fast and stable!!





Nhan Tran
Network Specialist
BIS Computer Solutions, Inc.
O: 800.929.5589 x119
C: 818.275.1184
NhanT@biscomputer.com
biscomputer.com

From: Mike Thompson [mailto:tmichael@us.ibm.com]
Sent: Thursday, February 25, 2016 10:39 AM
To: BIS Support <BISS@biscomputer.com>
Subject: Re: 11019,227,000 - GDW / Change comm profile

Hello Nhan,

How is that Aircard working for you?

Would like to get a status and either close this PMR or see what else we need to do to get you working.

- Mike


Michael E. Thompson
Sterling Gentran Director Support
IBM Austin, Texas, USA
Email: tmichael@us.ibm.com

 

[Fonality status] Resolved : Investigating - Public Cloud Registration Issues

Investigating - Public Cloud Registration Issues Incident Report for Fonality New Incident Status: Resolved This incident has been resolved. Feb 29, 12:29 CST Previous Updates Investigating We are investigating an issue that seems to affect a subset of public cloud customers. We understand some customers are having trouble registering some devices and we currently have our engineers investigating the situation. Wait times in support are currently elevated, we will continue to send updates. Feb 29, 11:51 CST View status page or unsubscribe from these emails. Powered by StatusPage.io

[Webinar] Introducing Acronis Backup & Acronis Backup Advanced 11.7

Introducing Acronis Backup & Acronis Backup Advanced 11.7: Powerful New Features & Subscription Pricing

Web Portal Contact Us Introducing Acronis Backup & Acronis Backup Advanced 11.7 Our best-performing, most reliable backup solutions ever and the launch pad for the future Acronis Backup 12 Attend Launch Webinar Help your SMB customers protect entire datacenters with ease! Dear Partner, We are pleased to announce the general availability of Acronis Backup and Acronis Backup Advanced 11.7. Ideal for small to medium-sized businesses (SMBs), Acronis Backup 11.7 combines higher performance, quality and reliability with new features that make the buying and upgrade process seamless and easy, including a simple step up to the future Acronis Backup 12 solution. We are also introducing subscription licensing which is easy to sell because it eliminates upfront capital expenses and shifts to a more beneficial OPEX (Operational Expenses) model. Join us for the Launch of Acronis Backup Advanced 11.7 on Thursday, March 10 at 1pm ET/ 10am PT and learn to position the cutting edge features of this release and the benefits of new subscription licensing to rapidly grow your sales. Acronis Backup Advanced 11.7 Key Benefits: Easy, Complete and Affordable Subscription Licensing: Simple and flexible options to protect entire datacenter of SMB without upfront capital expenses.    Greatly Improved Performance and Reduced Storage Costs: Variable Block Deduplication adds ability to store 24x more data with the same amount of RAM – reducing overall storage costs. Customers will also achieve quicker RTOs and lower downtime costs with up to 40% faster recovery from deduplicated storage.    Reduced Network Load and Bandwidth Requirements: Backup WAN Optimization enables back up over slower WAN links.    Faster Backup with Expanded Storage Support: Enables backup of NFS shared folders and delivers improved backup to NFS-based Network Attached Storage (NAS), SMB/CIFS, FTP and SFTP.    Extended Operating System Support: Complete support of Exchange 2016, Windows 10, Windows Server 2016 Tech Preview 4, vSphere 6, Linux kernel up to 4.4, Red Hat Enterprise Linux 7.x and more.  Learn more: Visit the Acronis Partner Portal for pricing and licensing, NFR Licenses, Data sheets and other valuable resources. Questions? Contact your Acronis sales team today. We look forward to working with you on a mutually successful launch of Acronis Backup and Acronis Backup Advanced 11.7! Best Regards, The Acronis Partner Team Web Portal Contact Us This e-mail was sent to (support@biscomputer.com). Your information is used in accordance with our privacy statement. You can manage your subscriptions here.  © 2016 Acronis International GmbH, all rights reserved. Customer Service | Send Feedback | Opt Out | Manage Subscriptions

[Fonality status] Investigating : Investigating - Public Cloud Registration Issues

Investigating - Public Cloud Registration Issues Incident Report for Fonality Investigating We are investigating an issue that seems to affect a subset of public cloud customers. We understand some customers are having trouble registering some devices and we currently have our engineers investigating the situation. Wait times in support are currently elevated, we will continue to send updates. Feb 29, 11:51 CST View status page or unsubscribe from these emails. Powered by StatusPage.io

[Fonality status] Completed : Emergency Network Maintenance Notification - February 28th, 2016

Emergency Network Maintenance Notification - February 28th, 2016 Scheduled Maintenance for Fonality New Maintenance Status: Completed The scheduled maintenance has been completed. Feb 28, 03:00 CST Previous Updates In progress Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb 28, 00:00 CST Update Maintenance will begin as scheduled in 60 minutes. Feb 27, 22:59 CST Scheduled Emergency maintenance will be performed on critical network devices, starting Saturday, Feb. 28th from 12:00 a.m. to 03:00 a.m. CST. Voice service for the North America market will be affected for about 30 minutes. All HUD and CP users will be affected globally, and should expect about 2 hours of downtime for these services. Feb 26, 16:44 CST View status page or unsubscribe from these emails. Powered by StatusPage.io

[Fonality status] In progress : Emergency Network Maintenance Notification - February 28th, 2016

Emergency Network Maintenance Notification - February 28th, 2016 Scheduled Maintenance for Fonality New Maintenance Status: In progress Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb 28, 00:00 CST Previous Updates Update Maintenance will begin as scheduled in 60 minutes. Feb 27, 22:59 CST Scheduled Emergency maintenance will be performed on critical network devices, starting Saturday, Feb. 28th from 12:00 a.m. to 03:00 a.m. CST. Voice service for the North America market will be affected for about 30 minutes. All HUD and CP users will be affected globally, and should expect about 2 hours of downtime for these services. Feb 26, 16:44 CST View status page or unsubscribe from these emails. Powered by StatusPage.io

[Fonality status] Update : Emergency Network Maintenance Notification - February 28th, 2016

Emergency Network Maintenance Notification - February 28th, 2016 Feb 28, 00:00 - 03:00 CST A Maintenance Update Has Been Posted Maintenance will begin as scheduled in 60 minutes. Feb 27, 22:59 CST Previous Updates Scheduled Emergency maintenance will be performed on critical network devices, starting Saturday, Feb. 28th from 12:00 a.m. to 03:00 a.m. CST. Voice service for the North America market will be affected for about 30 minutes. All HUD and CP users will be affected globally, and should expect about 2 hours of downtime for these services. Feb 26, 16:44 CST View status page or unsubscribe from these emails. Powered by StatusPage.io

eClinicalWorks Customer Satisfaction Survey

Trouble viewing this email?  Open it in a web browser.

Dear,
To help eClinicalWorks improve customer service and support needs, please take a moment to rate our Support response and your overall eClinicalWorks experience.
The effort will help us improve customer service and your support needs.

• Was this ticket resolved to your satisfaction? Case#: 4576874 (Reason: Unable to login) Yes No
  
  Comments:

Would you recommend eClinicalWorks to others? Yes No

Thank you for your response.

Sincerely,
eClinicalWorks Customer Survey Team

[Fonality status] Scheduled : Emergency Network Maintenance Notification - February 28th, 2016

Emergency Network Maintenance Notification - February 28th, 2016 Feb 28, 00:00 - 03:00 CST Maintenance Details Emergency maintenance will be performed on critical network devices, starting Saturday, Feb. 27th from 12:00 a.m. to 03:00 a.m. CST. Voice service for the North America market will be affected for about 30 minutes. All HUD and CP users will be affected globally, and should expect about 2 hours of downtime for these services. Feb 26, 16:44 CST View status page or unsubscribe from these emails. Powered by StatusPage.io

RE: 11019,227,000 - GDW / Change comm profile

If the opportunity presents itself, we would really be interested in some specifics of that installation.

What model Aircard?

What service?

What is download and upload speeds as determined by a utility like http://www.speedtest.net/?test-2

And finally, what size documents is this customer normally sending/receiving? ~4KB?

Thanks!

- Mike


Michael E. Thompson
Sterling Gentran Director Support
IBM Austin, Texas, USA
Email: tmichael@us.ibm.com


BIS Support ---02/25/2016 17:47:29---Aircard is working fantastic!! Very fast and stable!! Nhan Tran

From: BIS Support <BISS@biscomputer.com>
To: Mike Thompson/Austin/IBM@IBMUS, BIS Support <BISS@biscomputer.com>
Date: 02/25/2016 17:47
Subject: RE: 11019,227,000 - GDW / Change comm profile

---

Aircard is working fantastic!! Very fast and stable!!





Nhan Tran
Network Specialist
BIS Computer Solutions, Inc.
O: 800.929.5589 x119
C: 818.275.1184
NhanT@biscomputer.com
biscomputer.com

From: Mike Thompson [mailto:tmichael@us.ibm.com]
Sent: Thursday, February 25, 2016 10:39 AM
To: BIS Support <BISS@biscomputer.com>
Subject: Re: 11019,227,000 - GDW / Change comm profile

Hello Nhan,

How is that Aircard working for you?

Would like to get a status and either close this PMR or see what else we need to do to get you working.

- Mike


Michael E. Thompson
Sterling Gentran Director Support
IBM Austin, Texas, USA
Email: tmichael@us.ibm.com

আমার ban vs sl এর টিকেট লাগবে

rh70610@gmail.com

[Fonality status] Scheduled : Control Panel Maintenance Notification - March 2nd, 2016

Control Panel Maintenance Notification - March 2nd, 2016 Mar 2, 01:45 - 04:45 CST Maintenance Details Servers that host control panels will be moved in the data center. The control panels will be down during the move. The operation may take up to 3 hours. Feb 25, 22:25 CST View status page or unsubscribe from these emails. Powered by StatusPage.io

RE: 11019,227,000 - GDW / Change comm profile

Very well.

I'll close your PMR - and perhaps published an article about your use of cellular equipment for data flow.

A first, I'm sure!

- Mike


Michael E. Thompson
Sterling Gentran Director Support
IBM Austin, Texas, USA
Email: tmichael@us.ibm.com


BIS Support ---02/25/2016 17:47:29---Aircard is working fantastic!! Very fast and stable!! Nhan Tran

From: BIS Support <BISS@biscomputer.com>
To: Mike Thompson/Austin/IBM@IBMUS, BIS Support <BISS@biscomputer.com>
Date: 02/25/2016 17:47
Subject: RE: 11019,227,000 - GDW / Change comm profile

---

Aircard is working fantastic!! Very fast and stable!!





Nhan Tran
Network Specialist
BIS Computer Solutions, Inc.
O: 800.929.5589 x119
C: 818.275.1184
NhanT@biscomputer.com
biscomputer.com

From: Mike Thompson [mailto:tmichael@us.ibm.com]
Sent: Thursday, February 25, 2016 10:39 AM
To: BIS Support <BISS@biscomputer.com>
Subject: Re: 11019,227,000 - GDW / Change comm profile

Hello Nhan,

How is that Aircard working for you?

Would like to get a status and either close this PMR or see what else we need to do to get you working.

- Mike


Michael E. Thompson
Sterling Gentran Director Support
IBM Austin, Texas, USA
Email: tmichael@us.ibm.com

RE: 11019,227,000 - GDW / Change comm profile

Aircard is working fantastic!! Very fast and stable!!

 

 

 

 

 

Nhan Tran
Network Specialist
BIS Computer Solutions, Inc.
O: 800.929.5589 x119
C: 818.275.1184
NhanT@biscomputer.com
biscomputer.com

 

From: Mike Thompson [mailto:tmichael@us.ibm.com]
Sent: Thursday, February 25, 2016 10:39 AM
To: BIS Support <BISS@biscomputer.com>
Subject: Re: 11019,227,000 - GDW / Change comm profile

 

Hello Nhan,

How is that Aircard working for you?

Would like to get a status and either close this PMR or see what else we need to do to get you working.

- Mike


Michael E. Thompson
Sterling Gentran Director Support
IBM Austin, Texas, USA
Email: tmichael@us.ibm.com

Addressed Case Ref No. 4576874

Dear Spayde, Erik MD,

This case # 4576874 has been taken care of and is being placed on an iClose status for your review and confirmation for the coming 5 days. In case you need any further assistance, please feel free to reactivate this case within the coming 5 days. If the issue is resolved to your satisfaction no further action is required from you and the case will auto close itself after the 5 days. Thank you.

Following is the resolution

#Spoke to Nhan and took connection to Computer:PHBS-DC
-->Not able to login into eClinicalWorks getting error "This device is not authorized for eClinicalWorks".
-->Opened the configuration file of eClinicalWorks.
-->Added the newinstall tag and set it to 'yes' in the configuration.xml file
-->Asked Nhan to login and check.
-->He was able to login.
-->Issue resolved.
-->Gave permission to close the case.

#Confirmation to close the case given by:Nhan
#Connection and application closed:yes


eClinicalWorks has posted Patient Safety Advisory.Please log on to https://my.eclinicalworks.com to review it.



Sincerely,
Customer Satisfaction Dept.
eClinicalWorks
508-475-0450

RE: Case #:4576874 (Unable to login)

Hello Nhan,
This is an automated message in regards to your support ticket.
This issue has been resolved and is marked CLOSED. If this issue is not resolved to your satisfaction, you may reopen it. Following is the update on the issue reported:

Resolution Steps :
#Spoke to Nhan and took connection to Computer:PHBS-DC
-->Not able to login into eClinicalWorks getting error "This device is not authorized for eClinicalWorks".
-->Opened the configuration file of eClinicalWorks.
-->Added the newinstall tag and set it to 'yes' in the configuration.xml file
-->Asked Nhan to login and check.
-->He was able to login.
-->Issue resolved.
-->Gave permission to close the case.

#Confirmation to close the case given by:Nhan
#Connection and application closed:yes

**eClinicalWorks has posted Patient Safety Advisory.Please log on to https://my.eclinicalworks.com to review it.

Re: 11019,227,000 - GDW / Change comm profile

Hello Nhan,

How is that Aircard working for you?

Would like to get a status and either close this PMR or see what else we need to do to get you working.

- Mike


Michael E. Thompson
Sterling Gentran Director Support
IBM Austin, Texas, USA
Email: tmichael@us.ibm.com

[Fonality status] Resolved : Outbound Voice Issue for Subset of Cloud Customers

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[Webinar] Introducing Acronis Backup & Acronis Backup Advanced 11.7

Introducing Acronis Backup & Acronis Backup Advanced 11.7: Powerful New Features & Subscription Pricing

Web Portal Contact Us Introducing Acronis Backup & Acronis Backup Advanced 11.7 Powerful New Features & Subscription Pricing Attend Launch Webinar Help your SMB customers protect entire datacenters with ease! Dear Partner, We are pleased to announce the general availability of Acronis Backup and Acronis Backup Advanced 11.7 -- enabling customers to protect more data, more systems and more business than any other SMB disk imaging backup solution on the market. We are also introducing subscription licensing which is easy to sell because it eliminates upfront capital expenses and shifts to a more beneficial OPEX (Operational Expenses) model. Join us for the Launch of Acronis Backup Advanced 11.7 on Thursday, March 10 at 1pm ET/ 10am PT and learn to position the cutting edge features of this release and the benefits of new subscription licensing to rapidly grow your sales. Acronis Backup Advanced 11.7 Key Benefits: Easy, Complete and Affordable Subscription Licensing: Simple and flexible options to protect entire datacenter of SMB without upfront capital expenses.    Greatly Improved Performance and Reduced Storage Costs: Variable Block Deduplication adds ability to store 24x more data with the same amount of RAM – reducing overall storage costs. Customers will also achieve quicker RTOs and lower downtime costs with up to 40% faster recovery from deduplicated storage.    Reduced Network Load and Bandwidth Requirements: Backup WAN Optimization enables back up over slower WAN links.    Faster Backup with Expanded Storage Support: Enables backup of NFS shared folders and delivers improved backup to NFS-based Network Attached Storage (NAS), SMB/CIFS, FTP and SFTP.    Extended Operating System Support: Complete support of Exchange 2016, Windows 10, Windows Server 2016 Tech Preview 4, vSphere 6, Linux kernel up to 4.4, Red Hat Enterprise Linux 7.x and more.  Learn more: Visit the Acronis Partner Portal for pricing and licensing, NFR Licenses, Data sheets and other valuable resources. Questions? Contact your Acronis sales team today. We look forward to working with you on a mutually successful launch of Acronis Backup and Acronis Backup Advanced 11.7! Best Regards, The Acronis Partner Team Web Portal Contact Us This e-mail was sent to ({{lead.Email Address:default=}}). Your information is used in accordance with our privacy statement. You can manage your subscriptions here.  © 2016 Acronis International GmbH, all rights reserved. Customer Service | Send Feedback | Opt Out | Manage Subscriptions